Why you should be using AI in your business

Real Business benefits of artificial intelligence

The next few years in IT will be fascinating as AI will be genuinely transformative for many of the tools we currently use to run our businesses.

Artificial intelligence will also increasingly turn up on our phones and tablets and get involved in our leisure; imagine a personal assistant curating music and entertainment, suggesting recipes and getting the online shopping list ready. A practical and social secretary, though initially without the charm of Jeeves.

Implementing AI is not replacing human capabilities but creating a better customer experience.

The best advice for anyone looking to succeed and progress, whether in your career or business, is to look at how artificial intelligence will affect what and how you go about your activities, understand it, and embrace it.

As technology develops, the danger to jobs and companies will come from the fact that people who resist digital personal assistants and don’t learn to work with AI won’t be as efficient as their colleagues who have. Companies that don’t embrace artificial intelligence won’t be as competitive as those that understand how to use AI, train their employees to use it, and plan to fully embrace a future where AI will assist in most facets of the business.

One of the ways we will see productivity increase with AI in business is by having an AI colleague and assistant, which will significantly benefit many of us who currently feel we are struggling with information overload.

‘AI won’t steal your job, but people using it may’ – BBC News

To demonstrate the growth of AI, I have compared other technologies that in their time were seen as disruptive, and it is obvious the ramp-up of Artificial Intelligence is more significant than any of the previous events

Some of this is down to hype and overpromising, so I can almost guarantee we will hit a disenchantment period during quarter two of 2024, where people will ask what all the fuss was about.

Then, we will enter into the period where AI technology becomes an established part of business processes, assisting with repetitive tasks and is just part of what and how we do things, and we may wonder how we got on before.

Copilot vs Other Technical Innovations: A Growth Comparison

Written by Me and my AI

I won’t hide the fact that this blog was written in co-operation with my AI Copilot, or Bernie as I like to call it, in homage to another slightly more accomplished exponent of the co-writer genre, Bernie Taupin, who famously writes the lyrics to Elton Johns’s music.

Take me to the Copilot.

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Microsoft’s Copilot is an Artificial Intelligence assistant embedded in browsers, the Windows 11 operating system and the M365 (Office) Application Suite. The Copilot system helps programmers write code faster and better.

It was launched in June 2021 as a technical preview and has attracted over 250,000 developers who have generated over 200 million lines of code.

But how does CoPilot compare with other technical innovations transforming the computing and communication world? In this document, we will look at the growth rate of Copilot and contrast it with email, the Internet, and social media.

The Internet

The Internet sparked the rapid development of everything we know as the digital revolution. Yes, we had computers before that, and some companies had networks, but the Internet made it rock, and access to websites made it sexy. So, while it was strictly not the beginning of the digital revolution, and we had previously seen some hints of what was to come, does anyone remember Ceefax? The content is instantly available on the Internet, and the advent of speedy Internet access hooked us all.

The Internet is a global network of interconnected computers and devices that exchange information using standard protocols. Its origin can be traced back to ARPANET, launched in 1969 by the US Department of Defense. Today, the Internet allows users to easily access and share various data types, such as web pages, files, images, videos, and audio.

So, at that point, we had the wires but very little accessible content unless you were a geek, but that changed in 1990.

In 1990, Tim Berners-Lee invented the World Wide Web, a system of hypertext documents that can be accessed via the Internet.

The World Wide Web made the Internet more accessible and user-friendly. In 1993, there were only about 14 million internet users worldwide. By 1995, there were about 40 million. By 2000, there were about 400 million.

By 2010, there were about 2 billion. And by 2020, there were about 4.6 billion. The Internet has grown at an average annual rate of about 45% since 1993.

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AI Technology will radically change how we interact with the Internet.

You will have probably noticed that both Google Chrome and Microsoft’s Edge have AI tools added to them, Google Bard & Microsoft Copilot, which you can use to create content and analyse data.

Artificial intelligence in the form of assistants will radically change how we interact with the Internet. Artificial intelligence in business benefits us by giving us AI tools to understand customer behaviour better, providing a real competitive advantage.

Data security will be improved in the browser by leveraging AI tools to check web pages before we consume them, sandbox suspect activities, and fraud detection that intervenes before we click on rogue links.

See how Conceal Browse protects you and your business.

 Email

Email is one of the oldest and most widely used forms of electronic communication.

The first email was sent in 1971 by Ray Tomlinson, a computer engineer who worked on the ARPANET, the Internet’s precursor. He used the @ symbol to separate the user and host names. By 1973, about 75% of the ARPANET traffic was email. However, it took several years for email to become popular among the public. In 1989, there were only about 400,000 email users worldwide.

The advent of the World Wide Web and the commercialisation of the Internet in the early 1990s boosted the growth of email. By 1995, there were about 16 million email users. By 2000, there were about 400 million. By 2010, there were about 1.9 billion. And by 2020, there were about 4 billion. The email has grown at an average annual rate of about 40% since 1989.

Email is the workhorse of the digital age; it may be the oldest technology, and it often creaks my copy of Microsoft Outlook, but for all its problems, it is trendy.

Interestingly, the curse of the Internet age Spam email also has a long history. The first spam messages were sent in 1978 by the Digital Equipment Corporation before most of us even knew email was a thing.

Ever since efforts have been made to clean up the mail stream, the latest initiative being the adoption and adherence to DMARC, which Google, Microsoft and Apple are currently championing.

How we can help keep you on track with DMARC https://tamitesecureit.com/valimail-dmarc-what-to-do-with-dmarc-reports/

Artificial intelligence and machine learning are increasingly used in spam filtering services.

Expect to see artificial intelligence in business used to provide a better understanding of our email usage and preferences to protect us from spam better by using machine learning algorithms and helping us with repetitive tasks.

Microsoft has introduced New Outlook, which you must adopt to work with Copilot to manage your email.

Giving us help with our email interactions is an excellent example of the positive effect on productivity through improvements brought by machine learning—AI in business benefits significantly from the arrival of the Copilot assistant.

How we use AI systems to help you with Spam: The Heimdal Spam filtering product now uses AI systems to remove spam.

 

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Copilot AI in New Outlook is an example of productive AI in business.

New Outlook is a modern version of the Outlook email client with a redesigned interface and new features. One of the key features of New Outlook is its integration with Microsoft’s Copilot AI assistant. With Copilot added, New Outlook users can benefit from Artificial intelligence-powered features such as:

  • Email categorisation and prioritisation: Copilot can help users organise their inboxes by automatically categorising and prioritising emails based on their content and importance.
  • Smart replies and suggestions: Copilot can suggest quick email replies, saving users time and effort composing responses.
  • Meeting scheduling: Copilot can assist users in scheduling meetings by finding mutually available times for all participants and sending out invitations.
  • Task management: Copilot can help users keep track of their tasks and deadlines by creating and managing to-do lists within New Outlook. Integrating Copilot with New Outlook can significantly enhance users’ productivity and efficiency in managing their emails and tasks.

Social Media

Social media refers to online platforms allowing users to create and share text, images, videos, and audio content. Social media platforms like Facebook, Instagram, Twitter, and TikTok originated in the early 2000s and have since evolved to introduce new features and platforms catering to various niches and communities.

As of January 2021, there were about 4.2 billion social media users worldwide, facilitating communication, collaboration, self-expression, learning, content creation and consumption, social and political engagement, and entertainment.

Social media has become a robust and influential medium for various purposes, such as marketing, advertising, branding, customer experience, and personal development.

Social media has transformed communication, collaboration, self-expression, learning, content creation, social and political engagement, and entertainment. It poses new opportunities and challenges for businesses, governments, and society.

One of the downsides of the proliferation of social media platforms is one of control and regulation. It has also raised some ethical and legal concerns, such as privacy, security, misinformation, cyberbullying, addiction, and regulation.

AI systems will be increasingly used to protect your privacy and create a secure environment for everyone.

AI systems are being added to these services, and we will increasingly see machine learning playing a part in AI tools protecting us and our children from some of the harmful and problematic aspects of Social Media.

Social media is a dynamic and complex phenomenon that requires constant research and innovation to understand and harness its potential and implications.

Effective customer relationship management by integrating artificial intelligence into your CRM will help you manage your social media activities, understand customer behavior and monitor the effectiveness of campaigns. Using AI assistants to improve the customer experience, giving them instant access to product information, and processing customer requests is an example of how AI in business is used for process automation.

Copilot

Microsoft’s Copilot AI systems transform how people work and learn, giving the businesses that adopt it a significant competitive advantage.

NLP or Natural Language Processing makes AI tools such as Copilot and Bard powerful as they use natural language. You can ask it questions in everyday English or your preferred language, and it will understand your request and, best of all, give responses in something approaching natural language.

M365 Copilot is a suite of tools and services that leverages Copilot’s code generation capabilities to enhance productivity and creativity across Microsoft applications.

M365 Copilot was launched in September 2021 and has already been adopted by over 50,000 users who have generated over 10 million lines of code for various tasks and projects.

M365 Copilot works with Microsoft applications such as Word, Excel, PowerPoint, Outlook, Teams, OneNote, and SharePoint to provide smart suggestions and solutions for common and complex problems. For example, M365 Copilot can help users create dynamic charts and graphs in Excel, design engaging presentations in PowerPoint, write professional emails and reports in Word, automate workflows and processes in SharePoint, and collaborate effectively in Teams.

M365 Copilot can also understand natural language queries and comments and generate code snippets accordingly.

M365 Copilot empowers users to achieve more with less effort and time while learning new skills and improving their code quality.

M365 Copilot is a valuable tool for developers, students, teachers, researchers, entrepreneurs, and anyone who wants to leverage the power of AI and code to enhance their work and learning outcomes.

GitHub Copilot is an AI system that helps programmers write code faster and better. It was launched in June 2021 as a technical preview and has attracted over 250,000 developers who have generated over 200 million lines of code. Copilot is powered by a deep learning model called Codex, which was trained on billions of lines of code from public sources, such as GitHub. Copilot can suggest code completions, refactoring, tests, and documentation for various programming languages and frameworks.

How Copilot uses natural language processing to bring productivity to your business

  • Copilot can also generate code from natural language descriptions or comments.
  • Copilot is integrated with Visual Studio Code, a popular code editor, and GitHub, a leading platform for hosting and collaborating on code projects.
  • Copilot is designed to be a coding assistant, not a replacement, for programmers. It aims to enhance their productivity, creativity, and quality, enhancing, not replacing, human capabilities.
  • Copilot is still in its early stages and has some limitations and challenges, such as handling edge cases, ensuring security and privacy, and avoiding bias and errors.
  • Copilot AI technology is expected to improve as more developers use it and provide feedback. Copilot is a novel and innovative technical innovation that has the potential to revolutionise the field of software development.

It is too soon to estimate its growth rate, but it will likely be very high, given the demand and interest from the developer community.

Growth Comparison

To compare the growth of the Copilot with other technical innovations, we can use a graph that shows the number of users over time. The graph below is based on the data from the previous sections. It assumes that Copilot will grow at an annual rate of 100%, which is a conservative estimate given its current popularity and potential. The graph uses a logarithmic scale to show the exponential growth of the technologies.